When will my bonus tutorial videos and eBook be delivered to my email?

• We'll email you access to all of your bonus tutorials immediately after we send your order confirmation. It will be a separate email that we send to the email address you used at checkout. Once there, you may download your eBook to use on your iPad, Kindle, or other device, or you can choose to print it out.

When did Puruskin launch?

• Me and my team launched Puruskin on August 15th, 2013.

Where is your company located?

• Puruskin is located in St. George, Utah. 

Do you have a customer service phone line I can call?

• Yes we do! You may call our Satisfaction Team at 435-215-1375. Be sure to call within our hours of operation: Monday thru Friday 10am to 6pm Central. You may also email us at support@puruskin.com, or do a Live Chat during our business hours.

Do you donate to charitable causes too?

• Yes we do! We donate 10% of net profits to foundations that help women and children encountering domestic abuse and more!

Do you offer Free Shipping anywhere in the United States?

• Yes we do! We currently offer Free Shipping anywhere in the USA. No coupon is necessary.

How long will it take to receive my order within the U.S.?

• All orders are processed by the next business day.
• Once the package is shipped it can take 5-8 business days to be delivered.

How long will it take to receive my international order?

• All orders are processed by the next business day.
• Once the package is shipped it can take 2 to 4 weeks to arrive to be delivered, depending on your location. (in business days)

Will I be notified when my order is shipped?

• Yes! You will receive a confirmation email after you have placed your order, and another when your order is sent out. 

Will I receive a tracking number?

• Yes of course! All orders are shipped through USPS and include tracking. The tracking number will be sent to the email that you provided at checkout, as soon as your order ships. You'll receive another notification by email when your order has been delivered. Please note that the Order Number is not your tracking number. 

I ordered from outside the US, can I still track my order?

• Once your package reaches customs, your USPS tracking number will become active. You can track your order before it reaches customs by entering your tracking number here. 

What is your U.S. return policy?

• To make a return, start by visiting our Returns Page, to go through instructions. You will then receive an email with step-by-step instructions and a prepaid shipping label.
• Original Shipping charges are not refundable.

I want to receive a refund for my return. When will I get it?

• Please allow up to 7 business days from the time your return is delivered to us for the refund to be processed after refund has been approved.

I received an incorrect/damaged item. What should I do?

• If you received an incorrect item or damaged item please visit our Returns Page, within 45 days of placing your order, where your return will be authorized. You will then receive an email with step-by-step instructions and a prepaid shipping label.
• Please email us directly at support@puruskin.com, if you have any questions or concerns regarding your return.

Can I exchange an item if I am not from the United States?

• Unfortunately, we cannot accommodate returns for customers outside of the U.S through our online return portal. 
• If you would like to return your order for a refund, you will be responsible for any charges incurred when shipping the product(s) back to us. 

What forms of payment do you accept?

• We currently accept PayPal and all major credit/debit cards! You do not need a PayPal account to pay.

Will my card be charged when I order?

• All customers are charged at the time of purchase as this is how our website platform functions.

Will I need a numbing cream when derma rolling?

• Not at all. Most of our customers don't need it, even if needles are intimidating. Microneedles cause minimal discomfort. But if you'd like to anyway, by all means use one of the numbing creams we recommend. Click here to see our recommended numbing creams.

When I place an item in my cart or wishlist, is it reserved for any period of time?

• Placing an available item in your shopping cart and/or wishlist does not reserve that item.
• Available inventory is only assigned to your order after you place your order and receive an e-mail confirmation that we've received your order.

Are the packages that you use branded, or do they have a logo on the exterior?

• Yes, our mailers are branded and it will be apparent that the package has come from Puruskin. Please keep this in mind and observe tracking information when ordering gifts.