SHIPPING & RETURNS
The Fastest Shipping & Hassle Free Returns!
Shipping - How We Do Things:
Please contact us if you don't see the answer to your question below
HOW MUCH IS SHIPPING?
Free Shipping for orders over $50 in the USA.
Orders less than $50 are subject to a nominal fee.
If you'd like your order rushed, then you can pay a small shipping fee to get it delivered to your door and in your hands sooner.
* International Shipping Rates Apply *
See below for details.
WHEN WILL ORDER SHIP?
All in stock items in our warehouse are shipped the next business day.
Some items may reside in one of our international centers. Those items typically ship within 48 business hours.
Items that are out of stock will be shipped separately as soon as inventory arrives.
ORDER ARRIVES WHEN?
GROUND SHIPPING: In stock items usually arrive within 5 to 8 business days.
Items available in our international centers may take 2 to 4 weeks to arrive.
EXPEDITED SHIPPING: Usually arrives within 2 to 4 business days, if ordered before 11am Mountain Time.
WRONG ADDRESS?
Always be sure to check your order before and after ordering to make sure the shipping address is correct. We'll email you a receipt letting you know where we'll ship it.
If it's incorrect, then please Contact Us right away so we can change your order before it ships the next business day.
After the order has shipped, there's nothing we can do. We can ship another item, but you must pay for the cost of shipping.
CARRIERS WE USE
All orders are shipped by USPS
(a.k.a. The United States Postal Service).
If you have concerns that they do not deliver, or do a poor job delivering to your address, you can choose a different shipping service, but must pay the difference between their rate versus our cost to ship your order to you.
We're working to build a relationship with most major carriers. When our shipping changes, we'll let you know.
INTERNATIONAL
All Non-US orders will incur a shipping charge and are shipped via US Mail and may take 2 to 4 weeks to arrive.
We are not responsible for delayed orders that get caught in customs. If there are problems with your order and it is sent back to us, we will refund you after it has been returned minus shipping, duties, or customer costs incurred by Puruskin.
Customers are responsible for any duties or fees related to customs.
Return Policy - How It Works:
Please Contact Us if you don't see the answer to your question below
HOW LONG AFTER MAY I RETURN?
You may return your unopened products within 30 days of purchase.
If your product is opened, please Contact Us.
30 days starts from product arrival (as per courier's tracking reporting).
WHAT IS THE RETURN PROCESS?
To start the return process, simply Contact Us. You can either go to our Contact Page, or send an email to Support@Puruskin.com.
Make sure that you contact us within 30 days of receiving your order.
WHO PAYS FOR RETURN SHIPPING?
Customer is responsible to pay return shipping (usually using USPS is cheapest, unless you have a larger order over 3 lbs).
In the case of defective product, or if Puruskin is at fault, then we will pay return shipping.